![]() ![]() There are CRM's built for SMBs that come ready out of the box for a fraction of the cost. What are my options instead of Salesforce? □ Different size teams, different needs, different budget, different outcome. Maybe your company has has 100, maybe 50, or gosh - even 10 or less employees that actually need to use the CRM in their day-to-day. Your business may not have 500+ employees using the CRM though. ![]() So when an employee says "Oh, Salesforce is the best and it does everything" the question to ask is - how much was spent to get there? And who is it doing everything for? Take upper-management for example, who may just need to use it occasionally for reports, they often have a way better experience than those actually using it in the day-to-day. Remember, enterprise companies spend hundreds of thousands of dollars ( if not millions, in some cases □□□) over the course of years to get Salesforce to be configured to what that team member is used to using it as. So when new employees come in and say "Oh we gotta use Salesforce, I used it at my last company and it did everything!" take a moment and analyze the size of the previous company in comparison to yours. Though, do they want to market to you (small & medium businesses) to try to get you onto their software super early so you're locked in for life? Absolutely! And they have endless resources to do this. Salesforce was made for enterprise businesses who are doing usually hundreds of millions in revenue, and high hundreds of employees (even thousands and tens of thousands) using the CRM. Fact: Despite what anyone tells you, Salesforce is made for enterprises They will likely be an advocate for Salesforce because people tend to move toward familiarity. How? Hiring that rockstar employee (lets say a Sales Manager or VP) who used Salesforce at a previous company. Pressure to implement Salesforce often also comes from inside the company. "Nobody gets fired for implementing Salesforce" Too much customization is often overly complex for the majority of businesses - especially small-to-medium sized ones ( talking 1-300 employees). Then you arrive here, realizing that Salesforce's "strong suit" of being highly customizable is what also makes it a double-edged sword. Suddenly, you're not so happy with your decision. ![]() It isn't quite doing for you what you had originally thought it would. ![]() The cost of Salesforce and maintaining it keeps getting higher. Companies are often told "If you ever want to scale, you'll end up eventually using Salesforce anyway" and this sounds appealing, we know, especially if you want to continue growing your business. Praise for Salesforce comes from its ability to do "everything", be "flexible", and "highly customizable". "Why did I choose Salesforce in the first place?" □įirst, a quick refresher on how you got here - you + Salesforce = breaking up □ Why are companies switching away from Salesforce? Are there better CRMs on the market that better balance price and features? Keep reading for our take on why Salesforce isn't "the best" option for most businesses ( yep, so that probably means you - now aren't ya glad you found this article?). ![]()
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